In this highly competitive environment, great service hits a home run. Are your employees knocking it out of the park?
Research indicates younger generations lack the critical interpersonal skills necessary to provide outstanding service, thanks to the close relationship they have with their phones.
If this a serious business challenge for you, this workshop is the answer.
Your employees will learn skills necessary to meet the service demands of today’s customers. They will learn critical skills like, the important of 1st impressions, perceptions, listening skills, managing conflict, electronic etiquette and more. The information is practical and powerful.
After one negative experience 51% of customers will never do business with that company again. And the problem is only 4% of unhappy customers actually complain, the rest leave angry!
Don’t take a chance, this workshop will open their eyes and give them the skills they need.