Jobs

Learn more about working at Embold here: http://bit.ly/clackamas-youtube

Expand your career and join the Embold Credit Union Team!

We are boldly growing to new heights while deepening our community roots.

Since 1957, we have served Clackamas County with the mission of helping our members meet their financial goals. In 2021, an expansion allowed the credit union to begin serving anyone who lives, works, worships or attends school in Clackamas, Marion, Multnomah, Polk, Washington, and Yamhill counties.

From these roots, Embold Credit Union was born. Our name change helps demonstrate our commitment to our entire service area, but the important things remain the same - our commitment to serving our members and our communities.

What makes Embold different from a bank? Our structure, values, and impact. We put people before profits. We're committed to bringing innovative financial services to our membership, including ITIN lending services, Payday Alternative Loans, and financial planning specific to families of special needs children. And we're dedicated to making an impact in our communities through volunteerism, investment, and fundraising.

Starting Pay Range $25.00 to $29.00 per hour based on experience

Those who are fluent in Spanish are eligible for a language differential pay.

At Embold Credit Union, each employee has the opportunity to improve lives by offering world-class service. Our Branch Support Lead (Senior Banker) provides unparalleled service to our members by expanding and deepening relationships. Areas of focus include assisting the Branch Manager in the overall operational management of the Branch, being a subject matter expert for department policies and procedures, and will assist the Branch Manager in coordination, audit, and training concerning the operations for the team. Our Branch Support Lead is also ready to assist in the overall operations of the branch by processing routine transactions, opening new accounts, and taking loan applications.

Here is a snapshot of what our Team's day-to-day looks like:

1. Collaborates in creating an encouraging environment by leading by example and mentoring employees to achieve top performance in service and sales.

2. Supports Branch Manager in implementing and monitoring team performance and department goals; helps in developing action plans to meet those goals.

3. Provides support to branch and other departments in questions and clarifications relating to existing Branch policies and procedures.

4. Exercises as lead in operational approvals, corrections, overrides, completion of daily postings, and reconciliations.

5. Connecting and chatting with members via walk-in branch operations and via Credit Union technology including phone systems, online chat, and email.

6. Thoughtfully reflect and analyze member's goals, needs, and concerns, and educate our community on appropriate products/services to ensure one-touch resolution and to build a long-term banking relationship with each member.

7. Excited to support our team by being consistently prepared and ready to help our members by delivering a world-class interaction through face to face connections and secure digital services.

8. Demonstrates proficiency and knowledge about technology with the ability to quickly learn and access products through banking core systems.

9. Have fun in this fast-paced environment.

Essential skills

1. Two (2) years prior experience in retail sales or service; financial services experience preferred

2. Excellent listening skills with the ability to ask probing questions, understand concerns, and overcome objections

3. Excellent verbal and written communication skills; able to express ideas concisely and logically

4. Demonstrated effective time management skills and the ability to work independently or in a collaborative team environment

5. Ability to work in fast-paced environment and meet deadlines without sacrificing accuracy and service

6. Strong critical thinking and decision-making skills with attention to detail

7. Working knowledge of Microsoft Office Suite

8. High School Diploma or equivalent

9. This position requires NMLS registration at the time of employment. Embold Federal Credit Union will initiate the NMLS registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site (http://fedregistry.nationwidelicensingsystem.org ) provides the MU4R questions and registration required for employment in this position.

Work Schedule

FULL-TIME – Non-exempt - 8:45 AM – 5:45 PM Monday thru Friday, with alternating Saturdays (required) from 8:45 AM – 1:15 PM

Starting Pay Range

$25.00 to $29.00 per hour based on experience

Those who are fluent in Spanish are eligible for a language differential pay.

**Partial payment upon completion of the first full cycle, and after successful completion of six months of employment.

Benefits: Here are a few of our great benefits.

Medical, Vision, and Dental- Generous PTO-401k- Education Reimbursement & Student Loan Repayment Assistance and the onsite gym at administrative headquarters.