Six months to two years similar or related experience.
A high school education or GED.
A significant level of trust and diplomacy is
required, in addition to normal courtesy and tact. Work involves extensive
personal contact with others and/or is usually of a personal or sensitive
nature. Work may involve motivating or influencing others. Outside contacts
become important and fostering sound relationships with other entities
(companies and/or individuals) becomes necessary. This position does require
daily, face-to-face interaction with members.
Thorough knowledge of principles and processes for providing member and personal services. This includes member needs assessment, meeting quality standards for services, and evaluation of member satisfaction. Considers the relative costs and benefits of potential actions and chooses the most appropriate one. Talks to others to convey information effectively.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to process work; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies weighing up to 20 pounds.
This job operates in a professional office
environment within one of the credit union branches or its' Headquarters.This
role routinely uses standard office equipment such as computers, phones,
photocopiers, filing cabinets and fax machines.