Key Actions
- Seeks to understand customers.
- Educates customers to build their understanding.
- Builds collaborative relationships with customers.
- Takes action quickly to meet customer needs and concerns.
Job Specific Activities
- Promotes the highest level possible of customer service.
- Maintains the front office in a neat and tidy, clutter-free manner and promotes a positive, upbeat, and professional environment.
- Answers phones in an efficient, friendly and professional manner; redirects callers to appropriate staff and/or resources.
- Forwards messages to staff with call back and other necessary information.
- Assists walk-in customers with their needs, to include phone books, brochures, and other materials.
- Logs distribution of Chamber publications.
- Supports the acquisition of new Chamber members.
- Researches for correct answers or resources for those seeking assistance.
- Prepares and sends requested relocation, tourism, and other informational packets.
- Organizes incoming mail and distributes accordingly
Managing Work - Effectively managing time and resources to ensure that work is completed efficiently.
Key Actions
- Prioritizes; adjusts priorities when appropriate.
- Makes preparations; ensures that required equipment/materials are in appropriate locations for efficiency.
- Takes advantage of available resources for efficiency.
- Allocates time to complete work; uses time effectively and prevents irrelevant issues or distractions from interfering with work completion.
Jobs Specific Activities
- Maintains brochures in lobby fixtures, keeps it neat and current.
- Ensures compliance with postal regulations; ensures outgoing mail is prepared and ready at the designated time.
- Maintains familiarity with the daily office calendar and the website community calendar in order to answer questions regarding events.
- Takes RSVPs and logs them in the database accurately
- Collects monies as needed.
- Manages the assembling of visitor packets and relocation packets as needed or requested by conventions and events.
- Stress Tolerance - Maintaining stable performance under pressure or opposition while handling stress in a manner that is acceptable to others and to the organization.
Key Actions
- Maintains focus and productively uses time and energy when under stress.
- Maintains relationships and a positive disposition under stress. Copes effectively to deal with stress.
Job Specific Activities
- Maintains a positive and professional attitude when dealing with the staff and public; communicating with tact.
- Completes all assigned tasks by set deadlines.
- Willing to work additional hours when necessary.
Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within the new work structures, processes, requirements, or cultures.
Key Actions
- Works to understand changes in tasks, situations and environment as well as the logic or basis for change.
- Approaches change or newness positively; treating them as opportunities for learning and growth.
- Speaks positively about the change to others.
- Adjusts behavior to deal effectively with changes; readily tries appropriate new approaches.
Job Specific Activities
- Flexibility in response to demands from customers, staff and committees.
- Other duties as assigned
Please send resume to Kduncan@visitlawtonok.com for consideration.
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