• Assist departmental Managers with overseeing the conduct and performance of casino employees while on duty to ensure a good customer service environment is being maintained.
• Enforce and comply with Regulatory Agencies, Internal Accounting systems, Administrative Controls and internal policies and procedures.
• Enforce good guest relations in all areas of the casino.
• Handle all casino patrons’ complaints in a timely and professional manner.
• Read, verify, and sign appropriate documentation as needed.
• Consult with General Manager or Operations Manager, and departmental Managers to ensure minimal interruption to the business functions.
• Perform all other duties as assigned by General Manager or Designee.
79°F
