Department: The Arts, Business & Culture Department is responsible for fostering Salisbury's thriving economic climate through supporting business, expanding economic opportunity, promoting artistic expression, hosting unique experiences, and maintaining regional attractions such as the Salisbury Zoo and Poplar Hill Mansion. By producing signature events, facilitating business incentives, and collaborating with stakeholders, this department strives to make Salisbury a place where arts, business, and culture intersect and flourish.
Job profile: The Guest Services Associate is a part of the Salisbury Zoo’s Guest Services department. There are three divisions of Guest Services: Zoo Greeter, Zoo Concession and Zoo Gift Shop Sales. All three divisions are responsible for serving the Zoo’s visitors by providing excellent customer service. Based on the division, duties include greeting zoo visitors, preparing food in conjunction with health department regulations, cleaning work areas, merchandising and restocking inventory, preparing daily deposits, and performing other duties as assigned. The three areas work as a team and All three positions are cross-trained to provide the best customer service to the Zoo’s visitors. The Concessions and Gift Shop Sales Associates are required to have some money handling experience. Weekend work required, holiday, and evening work may be required for some special events.
Preferred Experience: Customer service, retail sales and money handling experience is required to work in the Gift Shop & Beastro areas. Must be knowledgeable and comfortable with using technology (computers & cash register systems).
Preferred Education: High School / GED