We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include: registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities:
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Work with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate * Maintain updated records of bookings and payments, pet fee, tax exempt
Schedule:
• 4 hour shift
• 8 hour shift
Requirements
Skills:
• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
Mcpherson, KS 67460: Reliably commute or planning to relocate before starting work (Required)
Experience:
Hotel: 1 year (Preferred)
• Cleaning and keeping the front desk area clean is required
Location
200 N. Centennial Dr.
McPherson, KS 67460
