Tom Dluzen celebrates 10 years as President and CEO at Chief Financial Credit Union
Tom Dluzen celebrates 10 years leading
Chief Financial Credit Union as president and CEO. Dluzen accepted the position
in 2010 as the credit union faced possible closure due to the impact of the
2009 mortgage crisis.
The Chief Financial Team, with Dluzen at
the helm, was able to navigate through those turbulent years without the need
to lay off a single employee. In the past 10 years, Chief has implemented
programs that continue to flourish and contribute to more than $90 million in
asset growth. Dluzen also established new departments within the credit union,
including: Indirect Lending, Collections, Compliance, Card Services, Call
Center, HR, Business Development, Marketing and Sales.
“Tom has been a mentor and inspiration to many and perhaps his success is best measured by the numerous people that attribute much of their professional growth to his leadership and guidance,” said Cheryl Boodram, Chief Financial Credit Union vice president of sales and marketing. “Every member of the Executive, Senior Leadership and Director Teams, and most members of the Management and Assistant Management Teams, have been promoted from within the ranks of the credit union. We are a testament to his incredible leadership at Chief.”
No stranger to leading
in times of uncertainty, Dluzen rallied his team to maintain their commitment
to serving their members and communities while navigating through the COVID-19
crisis. Under his leadership, Chief Financial was able to pause loan due dates
for 90 days for more than 13,000 members, pivot resources to help over 50
organizations with PPP loans, and even provide service to members of other
local credit unions forced to close during the early days of the pandemic. In
addition, new call center protocols were created to preserve employment for
many employees and ensure member calls were answered within seconds despite a
drastic increase in call volume.
“It’s a privilege working with such an amazing team,” said Dluzen. “We will continue to be committed to the best service and solutions for our members and the communities we serve. I’m looking forward to the next 10 years.”
About Chief Financial
Chief Financial Credit
Union is the only financial institution headquartered in the Greater Rochester
Area. With a commitment to empowering financial success and inspiring creative
philanthropy, Chief Financial has been meeting the needs of its members since
1941 through its branch locations in Pontiac, Dearborn, Birmingham and
Rochester Hills, Michigan. Chief Financial is also the official credit
union of Leader Dogs for the Blind and Rochester University. For more
information, visit www.chiefonline.com.