Our Technical Support Specialist are responsible for maintaining user uptime through remote monitoring, and remote/onsite maintenance, troubleshooting and problem resolution while promoting a positive company image through exceptional customer service.
Daily tasks include:
- Resolve customer issues with their computers, networks, peripherals, software and services
- Implement and maintain proactive best practices to insure optimal uptime for our customers.
- Work within our ticketing system to insure SLA compliance, follow-up and escalation.
- Input accurate and detailed information in our ticket system and knowledge base.
- Diagnose, research and troubleshoot issues in a timely manner.
- Work well with the team in insure our customers are well served.