Ask a customer what brings them back to a business and many will tell you it’s the great customer service experience they received.  Sure price and quality are important, but the way you are treated, makes a huge difference.  A bad experience seems to hit the streets and spread like wild fire.
The people who are at the front lines of customer service in a community (hotel clerks, waiters, retail workers, government employees) all know the importance of customer service and the knowledge of what is happening in their community, but everyone can use a refresher course.  That’s why the Minot Area Chamber of Commerce, along with the Small Business Development Center and Visit Minot are bringing a FREE workshop to Minot, Tuesday, April 28.  This workshop will feature VJ Smith of Brookings, SD.  Smith is the author of “The Richest Man in Town,” and “Can you hear what I see.”  Drawing on his twenty plus years as a manager, which included a stint in a Fortune 100 company, VJ shares the qualities that separate the exceptional employee from the average employee.  Smith has been a speaker for 20 years, he's given more than 2,500 presentations from coast to coast, and has been named a favorite speaker of meeting planners in America by Meetings and Conventions Magazine....  More >><< Less

Ask a customer what brings them back to a business and many will tell you it’s the great customer service experience they received.  Sure price and quality are important, but the way you are treated, makes a huge difference.  A bad experience seems to hit the streets and spread like wild fire.
The people who are at the front lines of customer service in a community (hotel clerks, waiters, retail workers, government employees) all know the importance of customer service and the knowledge of what is happening in their community, but everyone can use a refresher course.  That’s why the Minot Area Chamber of Commerce, along with the Small Business Development Center and Visit Minot are bringing a FREE workshop to Minot, Tuesday, April 28.  This workshop will feature VJ Smith of Brookings, SD.  Smith is the author of “The Richest Man in Town,” and “Can you hear what I see.”  Drawing on his twenty plus years as a manager, which included a stint in a Fortune 100 company, VJ shares the qualities that separate the exceptional employee from the average employee.  Smith has been a speaker for 20 years, he's given more than 2,500 presentations from coast to coast, and has been named a favorite speaker of meeting planners in America by Meetings and Conventions Magazine....  More >><< Less

No one likes to see litter along the roads and in the community. but it happens.  The wind is a big culprit but we can all do our part to take care of it.  Once the snow melts, visitors are seeing the junk when they enter our community.  The Chamber's Project CLEAN (Community Leaders Enhancing Area Neighborhoods) Committee is planning to do something about it.  Their annual citywide clean up is set for May 1 & 2.  Do your part by cleaning up around your business and home.  Sign up at the Chamber to help clean the city entrances on this weekend.  Stop by the Chamber and get the garbage bags you need, make sure you have gloves and set out to the area you signed up for that day.  Once you fill a bag, the city will be along to pick it up that following weekend.  The more people we have to help the better!

No one likes to see litter along the roads and in the community. but it happens.  The wind is a big culprit but we can all do our part to take care of it.  Once the snow melts, visitors are seeing the junk when they enter our community.  The Chamber's Project CLEAN (Community Leaders Enhancing Area Neighborhoods) Committee is planning to do something about it.  Their annual citywide clean up is set for May 1 & 2.  Do your part by cleaning up around your business and home.  Sign up at the Chamber to help clean the city entrances on this weekend.  Stop by the Chamber and get the garbage bags you need, make sure you have gloves and set out to the area you signed up for that day.  Once you fill a bag, the city will be along to pick it up that following weekend.  The more people we have to help the better!