Are you concerned about how to keep your existing customers coming back? Most companies spend more time, energy and money getting new customers in their front door and forget about existing customers walking out the back door to your competitors! It’s not the customer service you deliver that counts, it’s the “experience” you leave your customers with that creates new and repeat business. Learn the top expectations of your customer and how you and your team can set yourselves apart from your competition. We’ll share how “customer service attitude” is key in your service programs (you hire for it or fire for not having it) and how to deliver “Customer Experiences” by creating a culture of “WOW” and raving fans who continue to do business with you and refer their friends. Learn what some Fortune 500 companies are doing to deliver their customer experiences. What do you have to you lose, except your customers?  

Learning Outcomes:
· Do you know what CLV is?
· Discover the cost of losing a customer. The answer will shock you!
· Learn the top 5 reasons why your customers leave and do business with your competition.
· Discover the 5 keys to satisfying your customers’ needs
· Learn how to create a “Culture of WOW” in your organization that keeps your customers even when you drop the ball.
· Learn the keys ways to win back a lost customer...  More >><< Less