The McPherson Chamber of Commerce will be hosting a customer service workshop “A Passion for Service” presented by Bill Drury on Tuesday, January 23, 2018. Drury, a renowned customer service expert was the National Training Consultant for the Zig Ziglar Corporation. He speaks, trains and travels extensively, and has proven to be one of the most effective and entertaining speakers in the industry.
We’ve have heard positive feedback from other Chamber organizations and communities that have hosted this program. Subjects Bill will cover include: Who really signs your paycheck; Stay motivated; Make a great first impression; Create a vision for service; Communicate respect to every customer; Personalize your service; Listen; Handle the irate customer; Overcome stress and burnout; Handle the ten most difficult customers.
Some Customer Service Facts: 7 out of 10 customers who stop doing business with a company do so because of the way they were treated on the first contact; 96% of unhappy customers never complain about discourtesy, but 91% of them will not buy again from a business that offended them; 97% of all companies never formally train employees in the simple art of customer retention.
Seating is limited – for your convenience, there will be (2) identical presentations offered.
8:30 a.m. to 11:30 a.m. or 1:00 p.m. to 4:00 p.m. at the McPherson Museum, 1111 E. Kansas Avenue.
Your investment in the training of your employees is as follows:
Chamber Member Registration Fee:
$109 each or $99.00 each 5 or more (same business) register by 1/16/2018
$129 each or $119 each for 5 or more (same business) register after 1/16/2018
Non Member Fee: $149.00 each
To register: Call 620-241-3303 or email jennifer@mcphersonks.org
