EXECUTIVE PROFILE
Professional with proven leadership success spanning business transformation, sales, business development and strategic planning in startup, turnaround and expansion environments. Drives substantial and sustainable growth by strengthening operations, sales performance, customer service/satisfaction, and quality. Establishes, communicates and manages clearly defined objectives which result in highly successful voice of the customer (VOC) programs and significantly improved customer experience. Solid understanding of key business drivers and the elements that influence buying decisions.
Motivator and coach with an eye for top talent; recruits, trains, mentors, and leads exceptionally high-performing teams. Collaborative, approachable leader whose focus centers around optimizing results for the organization, employees and the customer. Navigates comfortably across organizational levels and functional areas.
Open to United States & International Travel.
AREAS OF EXPERTISE
Business Development, Enterprise / National Account Management, Program / Project Management, Customer Experience Management, Team Dynamics / Leadership, Contact Center Management, Business Transformation, Operations Management, Quality / Best Practices, Strategic Planning, Business Process Re-engineering (BPR), Customer Relationship Management / Consulting / B2B Sales.
Past Partial Account/Client List Includes:
Best Buy, Cargill, Carfax, Hospital Corporation of America, UnitedHealth Group, US Bank, SunTrust Bank, J.P. Morgan Chase, Wells Fargo, Best Buy, River States Truck & Trailer, YRC, Citibank, General Motors, H&R Block, Home Depot, Lowe's, O'Reilly Automotive, Pizza Hut (NPC International), Riceland Foods, MFA Incorporated, University of Missouri (MU), Union Pacific, BNSF Railway Company, West Corporation, American Electric Power, State of Arkansas - (DIS), Wal-Mart, Target, Tyson Foods, CKE Restaurants, Sprint, US Cellular and Verizon Wireless.
