Position Overview:

Responsible for the management and oversight of the Mayflower Society House Gift Shop and GSMD webstore including merchandise development, inventory management, sales promotion and sales results. As a GSMD representative to our membership, provide excellent customer service for Society sales and promotion of items, fulfilling all customer sales for incoming orders received by telephone, email and website, from receipt to shipping. Working with Insignia Committee Chair, effectively support Insignia sales, coordinate reordering of low inventory items and in sourcing and researching new products.

Principal Duties and Responsibilities (Essential Functions):

• Oversee the Society House gift shop and sales; create attractive and effective displays for merchandise; develop and manage Gift Shop inventory; proactively monitor and assess Gift Shop sales results;
• Implement Gift Shop sales procedures and effectively train Gift Shop Clerks / Docents;
• Periodically review competitive area gift shops to ensure the Society House gift shop is competitive in pricing, in merchandise offerings and presents an attractive alternative;
• Provide excellent customer service for all Society sales;
• Oversee the management of GSMD webstore sales fulfilling orders for customer sales received by telephone, email and website from receipt to shipping, upholding fulfillment turnaround standards;
• Outreach to customers to confirm and clarify orders, as needed;
• Manage and maintain inventory supply, keeping warehouse neat and organized for maximum efficiency;
• Maintain thorough records for vendor suppliers including turnaround time for fulfillment of reorders; maintain and monitor low inventory flags to ensure items are reordered and re-stocked before supply is depleted;
• Seek continuous improvement for inventory management, including implementation of new technologies such as bar coding systems;
• Periodically evaluate shipping efficacy and competitiveness; source cost-efficient alternatives;
• Effectively market on-line merchandise through attractive photographs/imagery, use of models, special effects, etc. to enhance the on-line shopping experience;
• Send invoices produced by QuickBooks and process credit card or charge orders received through payment gateways, such as PayPal, Authorize.net;
• Work with Business Manager to ensure sales results and inventory are reported timely; 
• Manage all inventories and manage income/expenses to department budget, monitoring trends/drivers of results throughout the year to achieve financial success;
• Conduct annual inventory audit;
• Manage relationships with third party organizations who provide venues for offsite sales; ensure current and professional quality promotional materials are provided; maintain lists for standing orders;
• Work with Insignia Chair to source and research new merchandise for sale, seeking best quality for best price; present new product proposals for review by Insignia Chair and Executive Director;
• Also working with Insignia Chair, identify and time sales items and support promotional efforts, anticipating required lead time for publications;
• Work with Membership Services Manager and Member Society Partners to ensure the fulfillment of new membership certificate requests and to support the distribution/mailing of new publications to Partner Historians; ensure adequate supply of signed certificates is maintained;
• Participate in on and off site special events to sell books and Society merchandise, as needed;
• Support unique merchandise requirements for special events, such as Pirates Ashore, or others, as needed;
• Participate in professional development opportunities to develop sales and marketing knowledge;
•       And, other duties as needed or required.