= Be responsible for the Customer Service Team to ensure superior service to our customers
= Work with Plant Manager, Controller and Logistics to ensure customer needs are met
= Maintain and manage weekly, monthly and quarterly reporting in a very accurate and concise manner
= Plan production for on time deliveries; work with Planning Team
= Work with Customer Service Lead in Israel to ensure “Global” Sales Accounts are managed and prioritized
= Complete a weekly walk through with Account Manager to identify obsolete finished goods, slow movers, expedited items, overruns and review weekly
= Work with Quality Assurance on quality log to ensure follow-up on key account issues and complaints update the action item list
= Organize and implement Customer Survey and reconciling feedback
= Create action item list from weekly internal sales meetings between US and Israel
= Support the company’s quality and safety initiatives
= 4 year degree preferred with global customer service related experience.
= High integrity and work ethic.
= Computer literate: full understanding of PowerPoint, Excel, Word.
= Develop strong relationship with customers to understand in their needs.
= Ability to sell company strategy and vision.
= Ability to work within a diverse culture and be flexible toward changes.